Home Services Beyond Technology About Us Contact Us

Beyond

Choose a service to take your business to the next level.
TRADITIONAL SERVICES
  • Network Bandwidth
  • Server Disk Capacity/Usage
  • Server Data Age Analysis
  • WAN Traffic Analysis
  • WAN Packet Analysis
  • Internet Usage Analysis
  • Internet Packet Type
  • Analysis
  • Security (User Account)
  • Security (Outside-to-Inside)
  • Security Policies Review
  • Email
  • Email (User Management)
  • Spam Analysis
  • Back-up/Restore Analysis &
  • Capability
  • UPS Capacity
  • Patch/Update/Version
  • Report
  • Wireless Security
  • Remote Troubleshooting
TRAINING

  • Classroom Standard
  • Systems Mgmt
  • Classroom Customized
  • Application Customized
  • Onsite Customize
  • Annual Programs
  • Classroom Rentals
  • Blended
  • Web/CD/DVD/Instructor
  • Employee Readiness
  • Maintenance Reports
DESIGN & CONSULTING
  • Business Needs Analysis
  • Network Vulnerability Analysis
  • Project Consulting
  • Define & Document Scope of Work
  • Scheduled Performance Review/Plan
  • Executive Planning
  • Assigned Primary Engineer
  • 1, 3, or 5 Year Planning Sessions
  • Manufacturer Representative Briefings
  • Product Review & Management
  • Testing / BETA Programs
  • Fixed Price Projects
 SECURITY
  • IP Cameras

BUSINESS CONTINUITY

  • Business Impact Analysis
  • Disaster Recovery Plan
  • Plan Review
  • Plan Testing
  • Remote Online Data Replication
  • Data Site for Business Continuity
  • Voice Site for Business Continuity
  • Data Restoration Testing
  • Hardware Availability
  • Software Availability
HELP DESK
  • Tier 2 Helpdesk
  • Extended Hours
  • Emergency Onsite Support Available
  • Extended Hours Availability
  • Access to Prior Help Desk Incidents
  • System Monitoring
  • Incident Reporting
  • Onsite Preventative Engineering
DOCUMENTATION
  • Device Discovery Low Level
  • Device Discovery Detailed
  • Drawing
  • Database
  • Asset Management
  • Change Tracking-Hardware
  • Change Tracking-Software
  • Configuration Report
  • Software Inventory
  • Hardware Inventory
  • License Compliance
PROCUREMENT & MANAGEMENT
  • Return/DOA Management
  • Online Ordering with Reports
  • Web Based Purchasing assistance
 PHONES
  • VoIP Services
  • PRI Integration

PROJECT MANAGEMENT

  • Detailed Statement of Engagement
  • Detailed Scope of Work
  • Fixed Price
  • Detailed Project Plan
  • Dedicated Project Manager
  • Test/Pilot/Implement Strategy
  • Project Documentation
  • Client Sign-Off Review Meeting
  • Weekly Status Reports
PROBLEM RESOLUTION & INCIDENT RESPONSE
  • Priority System down Support
  • Problem Diagnostics
  • Problem Resolution
  • Primary Engineer
  • Hardware Replacement
  • Software Patching
  • Desktop Support
WIRING, WIRELESS & INFRASTRUCTURE
  • System Certification & Testing
  • Structured Cabling Documentation
  • System Remediation
  • Wireless Security
  • Cable & Wireless Management
WARRANTY AND SUBSCRIPTION TRACKING
  • Hardware Serial Number Warranty Track
  • Software Maintenance Tracking
  • Update Management & Co-termination
  • Budget Management
  • Annual Renewal Management
Copyright 2008, AndrewGroup, Inc. All Rights Reserved.